9:00am: Drop the kids off at school.
9:15am: Make a cup of tea to set me up for the morning.
9:30am: Host a sharing session with the Jones family looking to book to Dubai. Took them through two hotels which I think will be perfect for them. They are now ready to book!
10:00am: Update my social media pages to share a customer review of the Viva Zafiro hotel in Majorca and a lovely testimonial of my service.
10:30am: Log on to the system, check and respond to my emails. Checked the message board for any key information I need to know.
11:00am: Ring Verdura Resort in Sicily to request the best room available and a bottle of champagne & card for the Adams who are going to get married. I want to ensure everything is perfect on their arrival.
11:30am: Call Karen who has just returned from the Maldives, I want to ensure the holiday was everything she wanted, and I have seen an amazing deal for a safari which we have talked about previously.
12:00pm: Have lunch.
1:00pm: Call Mr McFarlane who is due to travel to Tenerife. We discussed booking excursions nearer his departure date, I have found a range of options that would suit him and his family.
1:30pm: Check through the invoices and tickets that have arrived today ensuring all are correct.
2:15pm: Write a selection of cards for upcoming customers' birthdays & wedding anniversaries.
3:30pm: Time for the school run, whilst I'm there I have a meeting with the Head Master reference sourcing flights for a school trip
5:00pm: Make tea for the family.
6:00pm: Re-check emails for responses to quotes I have sent.
6:10pm: Text my friend to say I have received her brief and will start work tomorrow.